You have 14 days from the reception of your order to exchange or return your item(s).
We only accept return for items new, unused with brand and security tags attached (and protective adhesive strip for swimwear).
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Items sent back without authorization may not be accepted for a refund or exchange.
Follow these steps to return your purchase:
- Kindly fulfill the return form included in your package.
- Choose a return option :
- Credit for a coupon on our online store
- Exchange to get a new size or color, or if you have a defective items.
- Send back the package with the courrier of your choice. We advise you to have a tracking number when sending back an item, we can’t be responsible for a package lost.
Please note the return shipping fees are at your charge.
Please send back all returns to :
FILLES A PAPA
22 première avenue
We offer second shipping in case of exchange. However, possible taxes and duties are in charge of the customer. Exchanges are subject to quantities availability.
You can choose to be refunded on the credit card used for the payment or with a voucher on the website.
Shipping costs are non-refundable.
For countries outside EU, we don’t refund customs duties but you may be recover these by contacting your local customs bureau directly.
Refunds take maximum 3 working days from the moment we received your package back but it can take 10 working days for you to receive the money on your card, depending on your bank.