You have 14 days from the reception of your order to exchange or return your item(s).
We only accept return for items new, unused with brand and security tags attached (and protective adhesive strip for swimwear).
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
If you notice a defect on a item within 30 days from the reception of your order, please contact firstname.lastname@example.org to request a refund or exchange.
Items sent back without authorization may not be accepted for a refund or exchange.
Follow these steps to return your purchase:
- Kindly fulfill the returns form accessible here with all the requested general informations : your name, email, order number, address and phone number.
- Choose a return option :
- Credit for a coupon on our online store
- Refund on your credit card
- Exchange to get a new size or color, or if you have a defective items.
We ask you to indicate the quantity you wish to send back as well as the return reason
- Into the customer notes box, you can make any remarks but also let us know the new size or color in case of exchange.
- You can attach an image if you think it’s necessary. If you return an item because of a defect, a picture is mandatory.
Please note that the return shipping costs are at your charge.
We advise that items returned to us should be sent with a tracking number.
Please send back all returns to :
FILLES A PAPA / TOMBOY
22 première avenue
You will receive an email with all the indications requested for the shipping back.
We ask you to note the return number clearly on the package.
We offer second shipping in case of exchange. However, possible taxes and duties are in charge of the customer. Exchanges are subject to quantities availability.
You can choose to be refunded on the credit card used for the payment or with a voucher available 3 months on the website.
Shipping costs are non-refundable.
For countries outside EU, we don’t refund customs duties but you may be recover these by contacting your local customs bureau directly.
Refunds take maximum 3 working days from the moment we received your package back but it can take 10 working days for you to receive the money on your card, depending on your bank.